Requirement for Senior Manager in Oracle Retail (13-15 yrs exp)

Hello,

This is an employee referrel programme at Supervalu. Please ensure that you go through the JD carefully and meet the requirements before sending across your resume

ABOUT SUPERVALU
SUPERVALU INC. is one of the largest companies in the U.S. grocery channel with estimated annual sales of $42 billion. SUPERVALU holds leading market share positions across the United States with its approximately 2,500 retail grocery locations, including nearly 900 in-store pharmacies. Through the company’s nationwide supply chain network, SUPERVALU provides distribution and related logistics support services to more than 2,500 independent retailers across the country. SUPERVALU has approximately 180,000 employees.
ABOUT SUPERVALU INDIA
SUPERVALU India is the global extension of SUPERVALU and was set up over 2 years ago in Bangalore and is currently at strength of close to 700 employees, including contractors. With the continuous growth in the US, exciting opportunities are created in the areas of Enterprise Architecture Integration, middleware, development support testing, analytics, etc.

I. POSITION SUMMARY (CONTEXT AND PRIMARY FUNCTION)
Responsible for day-to-day management and execution of multiple support projects and assignments through the Support lifecycle. The PM is responsible to define and deliver within the agreed budget, scope and timelines and manages issues and risks through the support lifecycle. The PM is responsible for articulating support requirements, plans and managing expectations. The PM will work collaboratively with functional business areas to achieve agreed support objectives, milestones and deliverables and ensure implemented solutions are of quality in production. PM understands key aspects of escalation, problem and change management. Should drive issues and root causes to resolution with great agility and sense of responsibility.

II. RESPONSIBILITIES
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities, maintains support schedules, roster and shifts.
• Manages day-to-day operational aspects of a oracle retails production support projects and scope.
• Reviews deliverables prepared by team before passing to onshore.
• Effectively applies project support methodology and enforces best standards.
• Prepares for engagement reviews and quality assurance procedures.
• Minimizes exposure and risk on project and ensures appropriately action.
• Manages, resolves and escalates, as appropriate, issues to ensure high quality deliverables
• Ensures project documents are complete, current, and stored appropriately.
• Manages project budget and tracks team hours and expenses.
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.

III. Competencies : Skills, knowledge and abilities
Technical Competencies
Mandatory Skills
• Strong Oracle Retail/RETEK Support and implementation experience. Specifically experience with RIB, RMS, RPM and SIM modules
• Should have managed oracle retail projects through transition, managed patches and migrations and upgrades. Good understanding of complex enterprise application architecture, management of batch programs and dependency management.
• Adept in managing support framework, drive outages and issues to resolutions, problem and change management skills.
• Strong People Management Skills, support Planning and Management skills, ITIL or support methodology Skills
• Good Communication skills
Optional Skills
• HPOV, Functional knowledge of more then one domains of retail.
• Experience in setting up support teams grounds up, should have worked on Onsite-Offshore model
Functional Competencies
- This position will require an individual who can work both individually and within a group.
- Strong interpersonal, communication, time management, analytical thinking, and problem-solving skills are required.

Interpersonal Competencies
• Work effectively in a high pressure environment with very flexible timings and should act as escalation manager in 24/7 like environment.
• Ability to prioritize own activities so that all tasks are completed in a timely manner
• Detail oriented
• Good organizational skills with ability to multi-task and prioritize
• Responsive to customer needs
• Proactive planner
Leadership Competencies
• Ability to receive and give direction well and ask for clarity
• Ability to drive process by personal example
• Actively seek solutions to problems
Minimum Educational Level:
• Any bachelors degree

Experience:
• 13 – 15 years business experience, project experience preferred
• Ability to handle multiple assignments
• Ability to follow a project support methodology
• Demonstrates strong public speaking and presentation skills
• Demonstrates strong written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams
• Ability to manage competing priorities
• Must have strong computer skills and be proficient in use of Microsoft Office applications

IV. TERMS OF EMPLOYMENT
• Travel: Required
• Type of position: Permanent