Inbound Call Centers

Call centers in India sprang up in early 2001, and since then have become a big industry. The number of incoming phone calls has also increased due to the increase in the amount of clients.

India first benefited from the offshoring trend as it has a large pool of English speaking and technically proficient manpower. India's offshoring industry took roots in low-end IT functions in the early 1990s, and has since moved to back-office processes such as call centers and transaction processing. In the late 1990s, India's abundant and cheap software engineering talent combined with massive demand from the Y2K problem helped India to attract large-scale software development projects for US based customers. Currently, India's engineering talent has made India the offshoring destination of American high-tech firms, including Intel, AMD, Microsoft, Oracle, and Cisco. Each of these companies has promised or is in the process of investing at least $1 billion in India, to retain market share in the face of competition and cost-cutting measures of rivals and industry in general.

Since the year 2000s, India has seen double-digit wage growth due to the offshoring boom. Consequently, Indian's operations are now diversifying and attempting to branch out to other high-end work in addition to software and hardware engineering. These jobs include research and development, equity analysis, tax-return processing, radiological analysis, medical transcription, and more. After technical progress in telecommunications improved the possibilities of trade in services, India is a country leading in this domain.